Now that we truly are into our busiest season of the year, we are working long days to fill the many hundreds to thousands of orders that come in daily and get them out to our customers as quickly as possible. In fact, our goal is to fill orders the same day received, and we can usually accomplish that. Here is a little insight into the process of filling a seed order at Baker Creek Heirloom Seed Company.
First of all, we have two warehouses, both managed by Chris. The first is where the seeds are extracted, sorted, and processed during our harvest season. It is also where we receive seeds from our contracted growers. Chris’s competent staff packs the seeds into their respective packets, either by hand or with our one seed packing machine. We now have about 85 percent of our seeds packed into colorful custom packets, with only a few still being placed into generic seed envelopes. Once the seeds are packed for sale, they are either stored in the second warehouse till they are needed or are taken immediately to the seed store where they are sold directly to walk-in customers or pulled to fill orders.
The order-processing part of the procedure begins with our customer service department. Headed by Lisa, this fine group of employees does more than just answer the telephones. Though the bulk of our orders are computer-generated and are electronically transmitted to the system for printing, we still have a surprising number of folks who prefer to send orders via postal mail. Lisa’s team inputs all of the mail orders into the computer system. They do that in the rare slow moments that they have between answering the phones to take orders, dispense growing advice, or to deal with a multitude of customer needs and requests.
Orders are then printed and filled by Angie’s floor crew. Our order fulfillment process requires a triple check for quality. Each order is first checked for accuracy of billing vs. shipping address and any special request notes by the customer before being filled. The “picker” then marks off each invoice item as he/she pulls the packet(s) from the shelf. Once the seeds are picked, a “checker” double checks to affirm that the quantity and variety of all packs is correct before sending the filled (but still unclosed) orders to the shipping department.
Danielle and her shippers take a final look at the filled orders. While they don’t verify each seed packet enclosed, they do look for special circumstances such as any refunds that are owed, invoices that need to be sent separately from the billing address, and any special shipping instructions from the customer. They take great care to bubble wrap books that are ordered and to secure the packages for transit. They are responsible for enclosing the invoice, sealing the packages, and printing shipping labels.
Seed orders under 14 ounces are put into padded envelopes and mailed first class. The USPS requires anything over 13 ounces to mailed Priority. Danielle’s crew determines if those Priority orders are better packaged in the bubble mailers, USPS Priority boxes, or in some cases for very large orders—packed in boxes and shipped by FedEx. Our domestic shipping fees are very simple. We charge the customer one price: $3.50! In most cases that is a real bargain because the very least that we can ship a priority package is $4.95, and we ship a lot of packages over 13 ounces! Shipping costs for international orders are automatically calculated by the on-line ordering system.
Finally, our huge canvas mail carts are filled with mailer envelopes and boxes. We have four daily scheduled package pickups during the busy season The USPS regular mail route carrier brings the daily mail from the post office and picks up the regular out-going mail. Toward the end of the day, the contracted USPS truck comes to pick up our multiple carts of packages. The FedEx ground driver comes around noon to pick up the packages being shipped by that company, while the FedEx Express driver comes in the later afternoon to pick any express packages. In addition, we occasionally have packages for the UPS driver to pick up.
In most cases, this entire process is completed during the course of one day—barring snow or ice storms, electric or electronic outages, postal holidays, or other unforeseen circumstances—and our customers get their seeds in a timely manner.
Kathy McFarland is a Baker Creek employee and a life-long gardener.






















(left:Golden Crispy Melon, Right:Cambodian Green Giant Eggplant)













Edible Schoolyard Project



Customers Grow Picture-Perfect Brandywine
Posted on February 1, 2012 by admin
Here at Baker Creek Heirloom Seeds, we love stories of seeds. We print as much information as we can gather about the different seed varieties that we offer in our catalog. Sometimes a variety will come to us with a story, and other times we have to search out the story to the best of our ability.
We also like stories about the seeds that have left our warehouse and have gone out into the hands and gardens of our customers. When this photo of the Pink Brandywine came across my desk, I was astonished at how much it looked so much like the one on our 2011 catalog cover, also depicted in the photograph sent in by a customer. I went searching for the story that would go with it.
Kirby and Dee Stafford of Brooksville, Florida, are dedicated backyard gardeners that grow plants in raised beds and a few 40-feet rows along the fence lines. That is impressive coming from someone who says, “Our garden size is limited to our hectic work schedules, and lots of deer/rabbits.”
The Staffords garden because they get a lot of satisfaction when they grow, cook, eat, and share the products of their garden. They both grew up with families who had gardens, and they remember that the best meals had fresh veggies in them. They also recognize that gardening helps them save on grocery bills and keeps them active as they get a bit older. When asked for their favorite tomato recipe, Dee answered, “Nothing beats a fresh tomato sandwich! White bread, Dukes Mayo, salt, pepper, and a fresh piece of lettuce! UMMM!”
Dee and Kirby turned to Baker Creek Seeds a couple of years ago when they read an article in their local newspaper about the “absolutely dysfunctional” tomato-growing business in Florida: poor soil being pumped with chemical fertilizers, gassing to create color, etc. The author of the article recommended Baker Creek Seeds as a real alternative source for Floridians who wanted to grow tomatoes the old-fashioned way and get a better product. The Staffords promptly went online, ordered a catalog, and the accompanying photo is the result of their first test of Baker Creek seeds.
The Staffords normally grow two or three varieties of tomatoes, always including at least one cherry tomato plant. In fact, they share their favorite gardening story that involves cherry tomatoes: “About 10 years ago, we planted a 10-feet by 20-feet stand of cherry tomatoes—fortifying the soil with donkey manure—and these plants just took off! By the time they finally quit producing, they were over 10 feet tall. The only thing that was unusual was that these particular plants seemed to not have any tomatoes for the first three or four feet of growth. We chalked it up to the fact that they were so tall, and so healthy, all the blooms were high up. Besides, we were getting hundreds of tomatoes, so it wasn’t a ‘problem.’ Then one day, looking out our window, we discovered why this was happening. Our dog, a 100-pound Labrador retriever, was weaving her way around the plants, gracefully pulling off all the red, ripe cherries she could reach! Following behind her was our German shepherd, getting the ones she would reach! Mystery solved!”
Kirby and Dee Stafford are typical examples of gardeners who use Baker Creek Heirloom Seeds and have a story to tell. We appreciate their sharing their story.
Kathy McFarland is a Baker Creek employee and a life-long gardener.
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